How to report a player or get help

When someone breaks the rules, reporting them properly is how you help keep HarvestSeason fair for everyone. Done right, a report is quick, calm, and effective. Done wrong — by arguing in chat or retaliating — it can backfire and even get you in trouble. This guide shows you how to report the right way and where to get help.

Step 1: Gather evidence

Staff can’t act on “someone was being mean.” They can act on clear evidence. Before you report, capture proof:

• Screenshots are the easiest. Press your screenshot key (F2 takes an in-game screenshot, saved to your screenshots folder) the moment something happens.
• Video clips are even better for things like suspected cheating, where behaviour over time matters. Any clip tool (your GPU’s recorder, OBS, etc.) works.
• Note the details: the player’s exact in-game name, roughly when it happened, and what the rule-break was.

The clearer and more factual your evidence, the faster and more confidently staff can act. A timestamped screenshot of the offending chat message, or a clip showing impossible movement, is worth a hundred words of description.

Step 2: Report through the right channel

HarvestSeason handles reports and support through the website and the Discord — not through in-game commands aimed at staff.

To do this	Use
Report a rule-breaker	Website support tickets or the Discord
Get general in-game help	/help in game
Read the rules	/rules in game or /rules
Appeal a punishment you received	/punishments → appeals

Note: the in-game /staff command is staff-only — it’s a moderation tool, not a player report button. As a player, you report via the website’s support tickets or the Discord, where staff can review your evidence properly and keep a record of the case.

When you file the report, keep it factual and concise: who, what, when, and your evidence attached. You don’t need to write an essay or be emotional about it — just give staff what they need to investigate.

Step 3: Don’t retaliate or backseat-moderate

This is the part people get wrong, so it matters most:

• Don’t retaliate. If someone harasses or provokes you, firing back insults — or worse, breaking a rule yourself “to get even” — can get you punished too, even though you were the victim. Take the high road every time.
• Don’t backseat-moderate. Threatening people with bans, demanding they stop “or else,” or trying to enforce the rules yourself isn’t your role and usually inflames the situation. Report it and let staff handle enforcement — that’s what they’re there for.
• Don’t start a chat war. Arguing publicly rarely resolves anything and clutters chat for everyone. Capture your evidence, disengage, and report.

If someone is bothering you right now, the immediate steps are: disengage, mute them client-side so you stop seeing their messages, grab a screenshot, and report. You don’t have to engage with someone who’s breaking the rules.

What happens after you report

Once you’ve submitted a report with evidence:

1. Staff review it. They look at your evidence and may check logs or investigate further.
2. They act fairly. Punishments — warnings, mutes, bans — are issued according to the situation. Every punishment is recorded transparently on the /punishments page.
3. You usually won’t get a play-by-play. For privacy reasons, staff often can’t tell you exactly what happened to another player. That’s normal — it doesn’t mean your report was ignored. If the behaviour stops, the system worked.
4. It’s appealable. Both you (if ever punished yourself) and the reported player have access to a fair appeals process, which keeps moderation accountable.

Special cases

• Suspected cheating (hacked clients, auto-clickers, auto-harvest for score): video evidence is especially valuable here since the behaviour pattern is the proof. Remember that auto-harvesting earns no score and is bannable — see the rules explained.
• Exploits and bugs. If you find a glitch (item dupe, economy bug), report it rather than abusing it — abusing it is itself a punishable offence. Reporting it responsibly is genuinely appreciated.
• Impersonation or scams. Screenshot the fake “staff” message or scam attempt and report it; staff never DM you demanding passwords or account info.

Getting help in general

Reporting is one slice of getting support. For anything else — you’re stuck, confused, found a bug, or need account help — see Getting help & support, which covers every channel: this wiki, in-game /help and /rules, asking in chat or Discord, website support tickets, and appeals.

The short version

Capture evidence → report through the website or Discord → don’t retaliate, don’t moderate yourself → let staff handle it. Calm, evidenced reports keep HarvestSeason fair and make the whole community better. Thank you for helping keep the fields honest.